STORE POLICY
CUSTOMER CARE
At Safira Atelier, we are committed to providing a seamless and personalized shopping experience. Our customer support team is available to assist you with orders, shipping, returns, sizing, and any product inquiries.
We aim to respond to all messages within 24–48 business hours.
We can help you with:
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Order tracking
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Returns & refunds
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Size and fit assistance
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Shipping information
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Product details
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Payment support
Contact Us
Email: supportsafira@gmail.com
Our team is here to ensure your experience with Safira Atelier is elegant, effortless, and enjoyable.
RETURN & REFUNND POLICY
At Safira Atelier, we want you to feel confident with every purchase. If you are not completely satisfied with your order, we gladly accept returns under the conditions below.
Returns
Items may be returned within 14 days of delivery. To be eligible for a return, products must be:
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unworn and unused;
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in original condition;
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with tags and packaging intact.
Non-Returnable Items
For hygiene and quality reasons, certain items may not be eligible for return, including:
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intimate garments;
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accessories marked as final sale;
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customized or personalized items.
Refunds
Once your return is received and inspected, your refund will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Exchanges
We currently offer exchanges for damaged, defective, or incorrect items only.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.
Contact
For any return inquiries, please contact our support team:
supportsafira@gmail.com